Impact of Emotional Intelligence on Nurses' Burnout Level and Job Satisfaction

Bushra  Saleem; Rubab  Ali; Saira  Noreen

doi:10.54112/bcsrj.v6i9.2022

Authors

Bushra Saleem Department Of Nursing, Sheikh Zayed Medical College and Hospital, Rahim Yar Khan, Pakistan
Rubab Ali Department Of Nursing, Sheikh Zayed Medical College and Hospital, Rahim Yar Khan, Pakistan
Saira Noreen Department Of Nursing, Sheikh Zayed Medical College and Hospital, Rahim Yar Khan, Pakistan

DOI:

https://doi.org/10.54112/bcsrj.v6i9.2022

Keywords:

Burnout, Emotional intelligence, Nurses

Abstract

Burnout among nurses is a critical occupational health concern that adversely affects patient care quality and workforce retention. Emotional intelligence (EI) is increasingly recognized as a key psychological factor influencing stress resilience and job satisfaction in healthcare professionals. Objective: To evaluate the impact of emotional intelligence on nurses' burnout levels and job satisfaction. Methodology: Nurses working in the Nursing Department of Sheikh Zayed Hospital, RYK, were cross-sectionally analyzed from June 2024 to June 2025. A total of 100 nurses working in the hospital for 1 year or more were included in the study. Personal data of nurses, including gender and marital status, were noted. Emotional intelligence was evaluated by the translated version of the 28-item questionnaire designed by Bradbury and Graves. Burnout was assessed using a 22-item questionnaire designed by Maslach and Jackson. Job satisfaction was determined by a 39-item questionnaire designed by Visoki and Chrome on five dimensions: job component, promotion, supervisor, payment, and colleague. Results: A significant F ratio of 44.818 was recorded between burnout and emotional intelligence. The R2 value showed that a 0.09% change in burnout level can be predicted by emotional intelligence. There was also a significant F ratio of 772.797 between job satisfaction and relationship management, a component of emotional intelligence. A 0.61% change in job satisfaction could be predicted by relationship management. Burnout was significantly associated with all components of emotional intelligence: relationship management (0.363), social awareness (0.213), self-management (0.148), and self-awareness (0.147). Conclusion: Emotional intelligence significantly impacts burnout levels in nurses with a high EI, reducing burnout.

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